Contact Us

Chameleon is an online workspace for manju and short-form video creators, offering AI-assisted tools for scripts, storyboards, characters, scenes, and points-based premium features. If you have questions about the product, payments and points, your account, or privacy, please reach out using the channels below. Email is preferred—include the issue type, time, and order/transaction ID so we can respond faster.

1. Support email (recommended)

Email: randylcy@163.com

Please describe the issue type, when it occurred, your login account, and any order or transaction ID (if applicable).

2. Phone

Customer phone: N/A — please contact us by email.

3. Mailing address

Room C512, Building 3, No.8 Fenggu 4th Road, Zhongguancun Yanqing Park, Yanqing District, Beijing, China

4. Service hours

Weekdays 8:00–16:00 (UTC+8, Beijing time).

5. Response times and payment disputes

We generally handle email during reasonable business hours; peak periods may cause delays. For Stripe payments that did not credit, duplicate charges, etc., please contact the support email first with your order ID and payment proof; where eligible you may also open a card-network dispute and keep email correspondence as evidence.